TechFlipper Buyer Protection

Every purchase is covered. If the item isn’t as described, you get your money back — guaranteed.

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Stripe Escrow

Payment held by Stripe — never released until you confirm the item is exactly as described.

48-Hour Window

You get 48 hours from delivery to inspect, test, and raise any issues. No pressure.

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Fair Dispute Resolution

Real human review within 24 hours. Evidence-based decisions. Your statutory rights are always protected.

What you're covered for

Item not as described

Photos or description don't match what arrived.

Item not received

Seller doesn't ship or tracking stalls.

Arrived damaged

Item damaged in transit or was misrepresented as working.

Wrong item sent

Different model, colour, or spec than listed.

How to open a dispute

  1. Go to My Orders
  2. Find the relevant order (must be in Inspection status)
  3. Click Open Dispute and describe the issue clearly
  4. Our team will contact you within 24 hours
  5. Funds remain frozen until the dispute is resolved
Your statutory rights

TechFlipper Buyer Protection operates alongside, and does not replace, your statutory consumer rights under UK law. Private sales have different protections to business sales.